Member Portal · For members

More of their own data than most national carriers show members, in language they can use.

Coverage, ID card, benefits and accumulators, claims, prescriptions, labs and approvals. Every denial explained in plain English or Spanish, with an appealability triage and a drafted appeal letter. Secure messaging with a staffed desk behind it. A consent center for the apps a member chooses to share with.

See the member portal →
Member Portal · Home
Vernier Member Portal home
What members get

Everything a member needs to understand their own coverage.

Each area below is built around a question members actually ask: what am I covered for, what did this visit cost me, why was this denied and what can I do about it, who can I see nearby, and who has access to my record.

CoverageBenefits, accumulators and a printable digital ID card. Already shows the CY2027 Part D design: no coverage gap, $0 catastrophic cost sharing.
Claims and EOBsEvery claim with a plain-language explanation and the explanation-of-benefits document in a viewer.
PrescriptionsOne list across sources, with a source filter, drug names normalized for display and controlled substances masked until revealed.
LabsResults with explanations grounded in the member's own record.
ApprovalsStrictly read-only authorization status, with a guided intake instead of a clinical form.
Denials and appealsA plain-language explanation, an appealability triage, and a drafted appeal letter. The denial dictionary is a data table in English and Spanish, not prompt text.
Find careNatural-language provider search ranked from the member's own address, with the reasons for each result shown.
Secure messagingThreaded messages with a staff inbox, plus a grounded assistant with human handoff.
Consent centerScopes in plain language, a review step, and an access log the member can read and revoke. This is the front door to the Patient Access API.
Session safetyA session countdown in the header. Nothing sensitive painted before the member knows they are signed in.
The AI layer

Explainable, and it falls back safely.

Every AI feature in the member portal has a deterministic rules implementation that always runs. A language model, when configured, rewrites that output in better prose grounded in the same records. With no model key the portal is fully functional, which is also why the demo is reliable.

  • Scope isolation: the assistant assembles its context from one member's records and cannot reach another's.
  • Safety interrupts: certain topics hand off to a person rather than an answer.
  • No AI call runs on a page render.
  • Denial translation is a maintained dictionary, reviewed by people, in two languages.

All of the guardrails →

Member Portal · Claims
Claims with plain-language explanations in the Vernier Member Portal

Sign in as a member.

In the demo, you see the portal as a member does: coverage, a denial explained, an appeal drafted, a record shared and the access log that follows.

Schedule 20 minutes →